Returns & Refunds - new

A Little Extra — Policies

Exchange & credit note policy

We don't offer refunds, but we're happy to arrange an exchange or store credit on eligible items. Here's exactly how it works, and when it doesn't apply.

01

How an exchange works

  • 1. Email help.alittleextra@gmail.com with your order ID and reason for exchange, within 3 working days of delivery.
  • 2. Once approved, ship the product back within 7 working days, at your own expense.
  • 3. After we receive and inspect the item, we'll issue a store credit note.
  • 4. A flat ₹100 forward shipping fee is deducted from the credit note amount.
  • 5. Your credit note stays valid for 6 months from the date of issue.
02

Damaged or defective items

  • Report the issue within 24 hours of delivery.
  • An unboxing video is mandatory — without it, we can't process the claim.
  • Approved claims are resolved via a store credit note or a replacement product.
03

What's not eligible

  • Sale, clearance, milestone, and birthday sale items — no return, refund, or exchange.
  • The only exception: the item arrives damaged, defective, or incorrect — reported within 24 hours of delivery.
  • Items sent back without prior approval will not be accepted.
  • Coupon codes cannot be applied to exchange orders or credit notes.
  • Products bought through third-party sites or stores aren't eligible for exchange or return with us.
04

Good to know

Missing or wrong items

Report within 24 hours of delivery.

Pre-order dispatch time

7–14 business days before it ships.

05

International orders

  • Not eligible for exchange.
  • Refunds are issued only for shipments that are lost in transit.
  • Damaged or incorrect items must be reported within 2 days, with a mandatory unboxing video, to qualify for a refund.
06

No refund or exchange, ever

  • Pre-orders or customised orders.
  • Used products.
  • Minor colour or design variation caused by screen or display differences.
  • Orders with 3 failed delivery attempts.
  • Shipping charges and customs duties — always non-refundable.
  • Delays from natural disasters, emergencies, or other unavoidable circumstances.
07

Cancellations

  • Orders cannot be cancelled once placed.
  • Orders with pre-order or made-to-order items cannot be cancelled.
  • Orders that have already shipped cannot be cancelled.
  • If we cancel an order before it ships, you'll receive a store credit note — not a refund.
i Every resolution under this policy is issued as store credit, not a cash refund — the one exception being lost or damaged international shipments.
A Little Extra Questions? Write to help.alittleextra@gmail.com